Terms and Conditions for Product Exchange
Wild n Free with Chelsie Marie.
Thank you for choosing Wild n Free with Chelsie Marie! We take pride in offering high quality, handcrafted organic Herbal Spa and Beauty products. Please review our terms and conditions regarding product exchange below:
Eligibility for Exchange
- Products must be unused, unopened and in their original packaging.
- Exchanges Valid for up to 5 days from date of purchase.
- Proof of purchase is required (e.g., receipt, order confirmation).
- Due to the personal nature of skincare and beauty products, used or partially used items are not eligible for exchange or return.
Non-Exchangeable items
- Custom orders or personalized products, unless there is an issue with product (e.g., damaged or defective).
- Items marked as "Final Sale" or discounted during promotions.
- Products showing signs of tampering or damage caused after delivery.
Exchange process
- To request an exchange, please email wildnfreewithchelsiemarie@gmail.com with subject line "Exchange Request" including your order details and the reason for the exchange.
- Custom orders may be considered for exhange on case-by-case basis if there are valid concerns (e.g., damage, defects).
- Once approved, customers must return the product(s) within 3-5 Business days of exchange approval. Ship product(s) to return address provided. Wild n Free with Chelsie Marie offers free return shipping for all exchanges.
Restocking Fees
- A 10% restocking fee will apply to case by case exchanges, calculated based on total order value.
- The restocking fee may be adjusted at the sellers discretion based on specific circumstances.
Replacement Products
- If an exchange is approved, you may select a product of equal or lesser value. If the replacement product is of higher value, the price difference must be paid prior to dispatch.
- Custom orders exchanged will be replaced with the same custom specifications unless mutually agreed upon otherwise.
- Exchanges are subject to product availabilty.
Damaged or Defective Products
- If you receive a damaged or defective product, notify us within 5 days of delivery with photos of the item in its packaging. In such cases, we will cover all costs for the return and replacement process.
Products and Services
- Users waive their right to claim any infringement of proprietary rights, privacy, or publicity in connection with the site's content.
- Products and services are for personal or professional use only, and cannot be sold or resold.
- Products and services are for personal, non-commercial use only, and the site does not provide medical advice.
- The company is NOT liable for damages in cases of intent and gross negligence.
- The products remain the property of Wild N Free with Chelsie Marie until the full price is paid
- The company may change prices, and customers are responsible for paying customs or import duties.
Shipping Costs are TBD
- Packaging: Fragile items often require extra protective packaging, increasing costs.
- Shipping speed: Express or overnight delivery options will be significantly more expensive than standard shipping.
- Destination location: International shipping can have considerably higher costs due to customs fees and distance.
Changes to Terms
- Wild n Free with Chelsie Marie reserves the right to modify these terms and conditions at any time. Updates will be posted on our official website.
Contact information
Thank you for supporting our small business and embracing natural, earthy products crafted with love!